FREE EXPRESS SHIPPING $60+

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FAQ

Shipping & Delivery

Personalised products are dispatched from Melbourne in approximately 5–15 business days depending on demand. All other products are dispatched within 24 hours. Every item we make is custom made from the heart and well worth the wait. Express shipping upgrades do not change production time they only speed up the shipping process.

Track your package or follow the links from your shipping confirmation email.

Still can't find it? Please contact us with your name, email address, or order number. Once we have that information, we'll get back to you ASAP with more details on your package status.

Regular Australia Post takes 3–7 business days. Express Australia Post takes 1–3 business days. International Post takes approximately 10–15 business days.

FREE Express Australia Post on all orders over $60.
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Orders less than $60:
Regular Australia Post $4.99.
Express Australia Post $7.99.
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International Post $19.99 (FREE on orders over $100).

General

All ring sizes on our website are Australian sizes. If you are unsure of your ring size or need to convert from a different country size, please see our Size Guide.

Our jewellery is made from solid .925 sterling silver and real 18ct gold and rose gold. Some designs are made from high-grade stainless steel. You can find this information on the product page.

We can make any design in solid 10ct, 14ct, or 18ct gold, rose gold, or white gold. Please contact us for a quote.

Need a special piece for your special occasion? We are here to help. We can create a special design or modify one of our existing designs with high quality and affordable prices.

Shopping & Payment

Please contact us with your name, email address, or order number, and discount code. Once we have those details, we'll apply the discount code for you and refund the difference. Please note, discount codes that are received after your order has been placed cannot be applied retrospectively.

Sorry, but only one discount code may be used per order.

Product Issues

All items are made with care and therefore we don’t usually accept returns or exchanges on personalised jewellery unless the fault is ours. However, we understand that these pieces are very sentimental, so If you do have an issue please contact us and we will do our best to provide a fair solution.